Picks and shovels: infrastructure for the win

With IPOs being announced almost weekly, we get a lot of insight into how Lyft, Pinterest, Uber, etc. are spending their money. And one element they all have in common: a huge infrastructure bill. Lyft’s S-1 mentions their agreement with AWS to spend an aggregate of at least $300 million between January 2019 and December […]

The software development circle of doom

Building and scaling a product development and engineering organization is not an easy task. Most founders of startups and high growth companies indicate that “there is something wrong with the engineering team.” But is there? In a lot of cases, when you start to pay closer attention, you notice different problems. There is not something […]

Product Management: what people don’t tell you

Being responsible for “product” as a Product Owner, Product Manager, or Product Whatever, is glorified. Job adverts describe product management as being the ‘mini-CEO’ or ‘startup founder in a corporate,’ but that is far from true and far from reality. The truth is, being in product management is not an easy or glamorous job. Below […]

The best customer experience: no human involved

It’s something I noticed especially when traveling. Whenever I think “wow that went smoothly” or the opposite “why does this always have to be such a struggle,” it boils down to “are humans involved?” — directly impacting on the overall customer experience. Hotel check-ins are customer experience suckers #1. You make your reservation online, provide […]